There are two ways to get this information: The next step is to determine where you connect to our Exchange environment to tell the trace where to go.
Shut down Outlook, if you haven’t already.You can start Outlook in its default start up mode without any add-ins by starting Outlook in Safe Mode. Sometimes new add-ins to Outlook (Windows version only) can create unexpected difficulties. This can then be repeated to turn cached mode back on to keep you at peak performance. Now, double-click on Exchange email address and uncheck Use Cached Exchange Mode. Go to File (or Tools on a Mac) > Account Settings (or Accounts on a Mac). Cached mode is good as it provides faster performance, but on rare occasions in older Outlook versions it needs to be turned off and back on. For Outlook, that means Enabling/Disabling cached mode. Not using Comcast? For other ISPs, and even in the case of Comcast where the modem problem is resolved, there are other things to check. The solution is to turn off both Firewall Protection and Gateway Smart Packet Detection on the Comcast modem. Secure traffic, such as the HTTPS used by Exchange, will stop working as soon as the Smart Packet Detection identifies this specific type of traffic.Īdditionally, the modem firewall combined with antivirus protection on a user’s computer can cause a double firewall condition that may also affect performance. Some modems that Comcast gives to Business Class customers have both Firewall Protection and Gateway Smart Packet Detection enabled. The strange thing with Comcast is that other Internet traffic will be completely unaffected even when email isn’t syncing, making this a tricky problem to spot. One of the first inquiries I make, if those two actions don’t solve the issue, is to check if the local ISP is Comcast. You can also try using a different browser. If you see “Server is unavailable,” clear the browser cache, make sure you are connected to the web, and try to log in to OWA again.
I’ll start off with the easy ones first.įirst, check your Work Offline setting in Outlook to see if that’s turned on by mistake. Or, sometimes, you might see a status of “Trying to connect…” or “Disconnected status”.Īt Intermedia we have a few standard procedures which often resolve these issues. Here’s the scenario: You open your Outlook mail app, and the Outlook status bar is showing “Connected to Microsoft Exchange” or “Connected”, but your mailbox doesn’t appear to be syncing properly.
What to do when mail takes a long time to send or just isn’t coming in Here are some things to try to resolve the problem. They don’t happen often, but they can be frustrating when they do occur. In this installment of our Quick Tips series, Phill Lewis discusses ways to resolve Outlook connectivity issues.
Each installment of our series will tackle a different topic, from troubleshooting a issue to discovering helpful features and functionality that can make your work life easier. Introducing Quick Tips: helpful tips from our Support and Product experts for getting the most out of your cloud services.